F&B ordering
Guests order food and drinks from their phone. Orders go straight to the kitchen.
The hotel operating core
Your hotel.
One connected core.
Run your hotel from one system, not five. Property Management, Channel Manager and Booking Engine — unified with AI, automation and self-service. Built for independent and boutique hotels.
3-in-1Core systems
24/7AI coverage
9+OTA channels
The Estatell platform
Every detail.
One connected stay.
Bring your PMS, Channel Manager and Booking Engine together. Less switching systems. More looking after your guests.
Reservations
- Room types, rates and availability
- Real-time booking status
- Direct and OTA bookings in one list
- Guest name and stay details per room
Front desk & check-in
- Guest pre-check-in visible before arrival
- Documents and deposit captured in advance
- Optional self check-in from the guest's phone
Housekeeping
- Priority task list for staff
- Guest requests arrive by room
- Track delivery and fulfillment time
- Complaints logged and routed
Dashboard & reports
- Arrivals, departures and occupancy
- Bookings, guest conversations and F&B orders
- Pre-check-in completions at a glance
Guest database
- Every direct booking builds a database you own
- Remarket without paying OTA commission again
- Know their preferences, welcome them back
E-invoicing
- Compliant invoices and receipts on every booking
- Connected straight to the PMS
- No separate billing system
Behind every effortless stay.
The hotel operating coreChannel Manager
One update.
Everywhere you sell.
Your rates, rooms and availability — working together across every connected OTA and your direct channel. Update in Estatell. Two-way sync takes care of the rest.
Your property
Rates. Rooms. Availability.
One place to manage it all
Every channel
Connected through two-way sync.
Less admin.
More control.
Start with Channel Manager on its own. Connect Estatell PMS when you want your front desk in sync, too.
- No overbooking
- A room sold on one channel closes on the others.
- No manual errors
- Stop copying rates between extranets and spreadsheets.
- One login
- Manage every channel from a single dashboard.
Booking Engine
Your hotel.
Their next great stay.
From the first click to a warm welcome. A booking experience on your website, connected straight to your front desk.
Search & compare
Find your escape.
The right room. The right stay.
Find your stay
01 / 04Select dates. Make yourself at home.
- Check-in
- 18 Oct
- Check-out
- 20 Oct
- Guests
- 2 adults
City, dates and guest count show live availability and the cheapest room.
Connected to your hotel, every step.
Illustrative guest experience Powered by Estatell
AI Concierge
Less busywork.
More welcome.
Guest engagement
Hotel Borneo Bay · Illustrative conversation
AI Concierge
Hi Sarah, your stay starts tomorrow. Complete pre-check-in before you arrive and spend less time at the desk.
Guest
All done. Looking forward to our stay!
AI Concierge
We look forward to welcoming you. Check-in starts at 3 pm.
One conversation, from the first hello to the next stay.
A little help, all stay long
Pre-stay reminder, pre-check-in message, welcome on check-in day, mid-stay check-in, checkout reminder, post-stay review request and a loyalty offer to bring guests back.
Wi-Fi, room facilities, parking availability, hotel policies, check-in times and safety answers, instantly, at any hour.
Guests call on WhatsApp and speak to the AI Concierge, which answers questions and guides them to book a room.
Guests request items in chat. Hotels track delivery and fulfillment in real time.
Issues are logged, routed to the right team, and guests see the resolution status. The owner sees a report of all complaints.
Push restaurant dining specials, special occasion packages, spa slots and other offers through the chat.
WAStays booking platform
More direct.
More stays with you.
Many hotels rely heavily on OTAs to fill their rooms. WAStays, our booking platform that works with Estatell, helps you win more of those guests directly.
- WAStays booking fee
- 10%
- OTA commission
- 18–25%
Flat fee per booking
Comparison range
Every booking moved from an OTA to WAStays puts 8–15% of that booking value back in your pocket.
Your savings potential
Based on moving 20% of OTA revenue to WAStays at a 10% fee, compared with 18–25% OTA commission. Illustrative estimate.
Dynamic pricing
Demand changes.
Your rates keep up.
Set occupancy-based rate tiers once. The engine adjusts pricing automatically as occupancy changes, then pushes the new rate to every connected channel.
Try the pricing engine
Illustrative rates. Move the slider to see the active tier change.
| Occupancy band | Room rate |
|---|---|
| 0 – 40% | RM 200 |
| 40 – 60% | RM 225 |
| 60 – 80%Active | RM 250 |
| 80 – 100% | RM 300 |
Pre-set tiers
Define the rate for each occupancy band once.
Price by guest market
Set rates by where guests come from, such as Europe or Asia, and hold your rate for the markets you want to attract.
Pushed to every channel
The Channel Manager sends new rates to OTAs and your direct channel.
Self check-in
Guests arrive ready.
Staff stay ahead.
Take care of the paperwork before arrival. Give guests a smoother welcome and your team a clear view of what’s next.
Before arrival
Pre-check-in link
The guest receives the pre-check-in link before arrival via email and WhatsApp.
Before arrival
Documents & deposit
ID upload, digital signature and deposit — all captured before the guest arrives.
At check-in
Smart lock access
Optional smart lock integration generates a room code at check-in time.
For your team
Front desk dashboard
Staff see who has pre-checked in, who's arriving, and what needs preparation.
Less paperwork. More welcome.
Optional modules
Layer on
what you need.
More possibilities, same core. Choose what works for your property. Leave the rest.
In-stay services
Late checkout, extra towels, laundry — guests request, staff fulfill.
E-invoicing
Compliant invoices generated automatically for every booking and F&B order.
Post-stay reviews
Automated review requests after checkout, with direct feedback routing.
Upsell engine
Room upgrades, spa packages, dining specials — offered at the right moment.
Guest messaging
All guest conversations in one inbox, whether from WhatsApp or web chat.
Pricing
Your property.
Your scale.
PMS and Channel Manager are priced by room-count tier. You pay for the size of your property, not a one-size-fits-all package.
PMS
By room count
The operational core for your property.
- Reservations, front desk, housekeeping
- Dashboard and e-invoicing
Channel Manager
By room count
One update reaches every channel.
- 9+ OTAs synced in real time
- Two-way availability sync
- Standalone or paired with PMS
Booking Engine
No commission on your own website
Bookings made on your own website carry no commission, only the Booking Engine fee.
- Your own website
- FPX and card payments
Let’s find your room-count tier.
Tell us about your property. We’ll walk you through the pricing.
Get started
Your next chapter.
Up and running.
From the first walkthrough to your first booking. We help you get set up, then stay by your side.
Step 1
Book a walkthrough
A 20-minute call to map your rooms, rates and channels onto Estatell.
Step 2
Onboard in hours
We configure your PMS, Channel Manager and Booking Engine, then layer on AI Concierge, smart lock and e-invoicing automations.
Step 3
Your system goes live
Ready to take bookings and manage your property and guests.
Step 4 · Optional
Go live on WhatsApp
Guests can book and chat on the app they already use.
Dedicated customer support
Real people in your timezone.
Full onboarding & training
A setup guide for every property.
Ready when you are
Less OTA.
More direct.
Lower your OTA dependency. Grow your net revenue with a core built for independent and boutique hotels, and architected to scale to hotel groups.